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Telehealth Transformation Under COVID-19 and the Implications for Equitable Care

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In March, the COVID-19 pandemic forced U.S. organizations to adopt virtual and remote work wherever possible. This was especially true in health care, with hospitals and physician practices needing to clear their waiting rooms and minimize the risk of infections for patients and providers. As a result, Congress and the federal government removed many of the regulatory barriers—at least temporarily—that prevented patients from receiving care through video chats and phone calls.

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